Swiss-Garden Beach Resort, Kuantan

Despite the ongoing construction at the lobby, which is the heart of the hotel, I appreciated the courtesy of being informed in advance at the time of booking. The staff were very friendly and welcoming. After a long drive, the refreshing face towel given at check-in was a thoughtful touch. Throughout our stay, the staff continued to check in on us, asking for feedback and offering further assistance, which made us feel well taken care of. The beach and pool area were lovely, with fun slides that the kids really enjoyed. The playroom was impressive — it featured a mini theater and plenty of toys and books to keep the little ones occupied. Overall, it was a great family-friendly stay with wonderful service despite the renovation works.

The beach is nearby, food is great, room is clean and comfy, and all staff are friendly and accomodating. Kiddie pool is knee-deep which is great for small kids. Adult pool is 1.5m deep which is quite deep for average asian adults and teens. Would be better if can lower the water level a bit. Breakfast is ok but can further improve, perhaps change the spread on alternate days. There was party and band until past midnight to welcome the new year. The fireshow and fireworks are awesome.

I used to avoid booking this resort due to the review of the resort not being properly maintain. Ever since i noticed it's being renovated, i try my luck and honestly speaking, I satisfied with what i paid. I will definitely go again since the their main entrance still under renovation during my stay but overall it's good. The room is newly renovated so it's clean and fresh, the beach are clean, check in and out is smooth and the staff is friendly.

Apparently the rooms were renovated last year, and the room was wonderful! Comfortable bed, plenty of outlets (including USB ports), big screen TV, large bathroom, fridge, safe, iron/ironing board. The staff was helpful and friendly. The property is on the beach, but it is NOT private.

The front reception were nice. Particularly the male young staff who assisted us with our luggage and proceed to do our checking in. We are thankful that we were given our rooms early since we drove 6plus hours with our aged parents. There is a senior male staff too whom without fail will greet and chat with us. Our compliments to the two exceptional staffs. (our rooms no 382,383) Views from room very spectacular. We caught the sunrise by the beach. Peaceful beach area. Swimming pools are good and clean. Though our rooms are facing it, no noise (just keep the balcony doors closed) Food wise there are a plenty outside the hotel. Breakfast buffet was pleasant and wide choices. Delicious nasi lemak's sambal.